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Scribe AI Review: Instantly Generate Step-by-Step Visual Guides for SOPs, Training & Onboarding

Documents and copies information, preserving knowledge through writing
Pricing: Free & Paid
scribehow

Users Summarised Veiws

Scribe is an AI-powered tool designed to automatically capture your workflow actions and instantly generate step-by-step visual guides with text and screenshots. Renowned for its ease of use and efficiency, it serves as a powerful solution for creating standard operating procedures (SOPs), training documentation, and onboarding materials across web, desktop, and mobile applications (with paid plans). Ideal for individuals and teams needing to quickly standardize and share process knowledge, evaluators should note that the free version has limitations and some user feedback mentions occasional glitches or customer service issues.

What is Scribe?

Scribe, historically, refers to a person skilled in writing, particularly for copying documents before printing technology existed. This profession was vital in ancient and medieval societies for duplicating manuscripts, legal codes, religious texts, and administrative records across civilisations like Mesopotamia, Egypt, China, and Europe. In a contemporary context, the term also applies to individuals who document information on behalf of others, such as medical scribes who record patient encounters in real-time within electronic health records. The core function is the accurate transcription and preservation of spoken or written information across various domains and historical periods.

Who is Scribe for?

Historically, scribes served a diverse clientele, including rulers, religious institutions, legal systems, and scholars who required accurate copies and record-keeping. In ancient times, they were often part of an educated elite. In the Middle Ages, many were monks preserving knowledge in monasteries. Today, medical scribes are specifically for healthcare professionals, like physicians and allied health providers, who need assistance with the extensive documentation required during patient visits. The fundamental need addressed is for individuals or organisations requiring meticulous and reliable written records.

What makes Scribe unique?

What makes the role of a scribe unique is their dedicated focus on the precise and faithful reproduction or transcription of information. Unlike authors or creative writers, the primary goal is accuracy and preservation, not original composition or interpretation. Historical scribes possessed specialised knowledge of writing systems and materials. Modern scribes, particularly in the medical field, uniquely operate within fast-paced clinical environments, using specialised terminology and technology to capture real-time interactions, thus optimising the workflow for medical practitioners. Their uniqueness lies in this specialised function of accurate, context-specific documentation.

Key Features

  • Automatically captures any process (web, desktop, mobile) and turns it into a step-by-step guide with text and screenshots.
  • Uses AI to generate process documents such as SOPs and training materials automatically.
  • Provides editing features, including annotation and sensitive data redaction within screenshots.
  • Offers customizable branding to personalize guides with company logos and colors.
  • Facilitates easy and secure sharing via links, embeds, PDF export, HTML, Markdown, and integration with tools like Confluence.
  • Enables organizing multiple single guides into comprehensive documents called Pages.
  • Includes robust security features such as data encryption, SSO, and is SOC 2 Type II and HIPAA certified.
  • Integrates seamlessly with over 120 popular tools and platforms.
  • Supports documentation and conversion into various accessible formats (like HTML, PDF, MP3, Braille) and over 140 languages.
  • Offers a Free Basic Plan for browser-based processes and paid plans (Pro, Enterprise) for advanced features and broader capture capabilities.

Use Case

  • Create step-by-step guides and documentation
  • Onboard and train employees and teammates
  • Train customers
  • Standardize processes and workflows, including SOPs
  • Facilitate knowledge sharing and collaboration
  • Support troubleshooting and issue resolution
  • Improve cross-functional collaboration
  • Create tutorials for software and processes
  • Assist with implementing new tools and technologies
  • Automate medical documentation for healthcare providers

Pros & Cons

Pros

Cons

User Ratings for Scribe

SourceRatingsNumber of Reviews
Trustpilot (scribehow.com)3.914
Trustpilot (scribeaccounts.com)4.9186
Capterra4.820
Product Hunt5.030
G24.84 million+ users

Average user rating: 4.7

Total Number of Reviews (from explicit counts): 250

Positive Feedback:

  • Scribe is exceptionally time-saving, automating documentation creation efficiently.[1][2][3][4][5]
  • Users find Scribe very easy to use and intuitive.[1][2][6]
  • It’s highly effective for creating step-by-step guides, SOPs, and training materials.[1][2]
  • Scribe is considered a game-changer for documentation processes.[1][4]
  • It significantly streamlines onboarding and training new hires.[1][2]
  • Helpful editing features are available, including blurring sensitive information.[1][6]
  • Good integrations with tools like Notion, Confluence, and SharePoint are noted.[3]
  • Customer support responsiveness is praised by some users.[7]

Negative Feedback:

  • Some users have reported issues with customer service responsiveness.[2]
  • Limitations exist in the free version, requiring an upgrade for certain features like desktop recording.[2][5]
  • Sharing/security features may be limited for larger companies compared to smaller teams.[2]
  • Character limits in fields like Company Name and URL have been noted as needing improvement.[8]
  • Occasional glitches or skipped steps can occur, although editing tools help mitigate this.[3]

Sources:

  1. https://scribehow.com/reviews
  2. https://www.trustpilot.com/review/scribehow.com
  3. https://affmaven.com/scribe-review/
  4. https://www.g2.com/products/scribe/reviews?qs=pros-and-cons
  5. https://www.getapp.com/operations-management-software/a/scribe/reviews/
  6. https://www.g2.com/products/scribe/reviews
  7. https://www.trustpilot.com/review/scribeaccounts.com
  8. https://appsumo.com/products/scribe/reviews/

Scribe Pricing Plans

PlanPriceFeatures
BasicFreeWorks with any web app
Quick customization
Shareable with link & embed
Basic insights
Capture web processes
Chrome & Edge extensions
Edit text & steps
Pro Personal$29/seat/month (or $23/seat/month billed annually)Includes Basic features plus:
Works with web, mobile & desktop apps
Customize with company branding
Edit and redact screenshots
Export to PDF, HTML, and Markdown
Pro Team$15/seat/month (minimum 5 users, or $12/seat/month billed annually)Includes Basic features plus:
Works with web, mobile & desktop apps
Customize with company branding
Edit and redact screenshots
Export to PDF, HTML, and Markdown
Multiple workspaces
Guide verification workflow
Advanced analytics
Sensitive data redaction (manual and assisted)
EnterpriseCustom PricingIncludes Pro Team features plus:
Enterprise-grade data governance
SSO for authentication
Central user and document management
Creator, Viewer, and Admin license types
Auto-redaction of PII & PHI
Enforced automatic redaction
Custom automatic redaction
Custom security & legal review
Custom procurement
Automatic volume discounting
Authenticated viewers
Multi-team governance
SAML SSO
SCIM user provisioning
Role-based access control
IP whitelisting
URL whitelabeling

Disclaimer: Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official website.

Videos

Ditch The Manual Documentation, Create Auto-Generated Guides In Minutes With Scribe

Is your desktop cluttered and full of screenshots? It’s time top get organised and let Scribe take the screenshots for you! Scribe … Is your desktop cluttered and full of screenshots? It’s time top get organised and let Scribe take the screenshots for you! Scribe …

Scribe Demo

Create and share step-by-step guides with text and screenshots, instantly! Yes – it’s that easy. Watch this quick video to see for … Create and share step-by-step guides with text and screenshots, instantly! Yes – it’s that easy. Watch this quick video to see for …

Introducing Scribe AI: process documentation that writes itself

Scribe AI takes care of the most dreaded part of your job: documenting processes. Scribe AI automatically created SOPs, help … Scribe AI takes care of the most dreaded part of your job: documenting processes. Scribe AI automatically created SOPs, help …

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