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Thoughtly

Thoughtly

Automates customer service using human-like AI voice agents quickly
Category: Automate Voice Agents
Pricing: Free & Paid
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Thoughtly
Automates customer service using human-like AI voice agents quickly
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Users Summarised Veiws

Thoughtly is an AI-driven platform designed to rapidly deploy human-like AI voice agents for automating inbound and outbound phone calls across customer service and sales functions. Key strengths include its no-code drag-and-drop interface enabling quick setup, seamless CRM integration, customizable agents with natural voice quality, and comprehensive analytics for optimizing performance. It is best suited for businesses across various industries, particularly those with high call volumes, aiming to improve efficiency and provide 24/7 support. However, potential users should note reports of high pricing for small businesses and mixed feedback regarding customer support quality.

What is Thoughtly?

Thoughtly is an AI-driven platform that revolutionizes customer service by enabling businesses to quickly deploy lifelike AI voice agents. This tool allows organizations to automate inbound and outbound phone calls, handling tasks that range from answering frequently asked questions and booking appointments to qualifying leads and providing 24/7 support. It integrates with CRMs and other systems to sync data in real-time, ensuring agents have the context needed for personalized interactions. Thoughtly provides a no-code interface for building and customizing AI call flows, aiming to sound natural and empathetic.

Who is Thoughtly for?

Thoughtly is designed for businesses across various industries looking to automate and scale their customer service and sales operations. This includes sectors such as Retail, Real Estate, Hospitality, Transportation, Legal, Utility, and Insurance. It is particularly beneficial for companies experiencing high call volumes, wishing to reduce customer wait times, improve agent efficiency by handling repetitive tasks, or needing 24/7 availability. The platform’s no-code approach makes it accessible for businesses without extensive technical expertise.

What makes Thoughtly unique?

Thoughtly differentiates itself through its ability to deploy highly human-like AI voice agents rapidly, often in under 20 minutes, using a simple no-code, drag-and-drop interface. A key unique feature is the \”Genius\” knowledge base, which allows agents to be trained continually on company-specific data like sales calls or support documents for accurate, contextual responses. Thoughtly also offers seamless CRM data synchronization and built-in automated SMS outreach functionality, providing a comprehensive automation solution beyond just voice calls.

Key Features

  • No-code, drag-and-drop Conversation Editor with built-in A/B testing for easy AI voice agent creation by non-technical users.
  • Extensive Skills Library featuring thousands of pre-built integrations with CRMs, calendars, and other tools, enabling seamless workflow integration. Customizable AI agents with adjustable voices, personalities, and background noise for a tailored customer experience.
  • Comprehensive conversation insights and analytics for data-driven optimization of AI agent performance.
  • Agent Coaching feature for continuous learning and improvement through feedback loops.
  • Agent Accelerator Program providing full-service setup and customization support, accelerating deployment and reducing resource requirements.
  • Trust and Safety Agent to ensure appropriate, compliant conversations, crucial for regulated industries. Enterprise-grade security with advanced encryption and compliance to protect sensitive information.
  • Seamless integration with existing business systems via versatile APIs and user-friendly documentation.
  • Support for multilingual AI voice agents with natural, expressive voices and customisation options.
  • AI voice agents capable of natural conversational flow, understanding context and nuances to handle complex interactions including appointment scheduling, order management, and lead qualification.
  • Continuous machine learning-driven improvements in speech recognition, natural language processing, voice synthesis, and sentiment analysis for enhanced user experience.
  • Focus on building trust through transparency, natural human-like conversations, consistent reliability, and strong privacy and security practices.
  • Empathetic AI design incorporating emotional intelligence to create meaningful, human-like interactions that improve customer satisfaction and loyalty.

Use Case

  • Automate inbound and outbound phone calls using AI voice agents for customer service, sales, and appointment scheduling
  • Integrate AI agents with CRM, calendar, and back office tools to manage leads, claims, and schedules
  • Qualify leads and set appointments automatically for sales teams
  • Handle customer inquiries, FAQs, support tickets, and troubleshooting 24/7 to enhance customer satisfaction
  • Automate appointment bookings, reminders, and rescheduling with natural conversational intelligence
  • Provide proactive status updates on orders, claims, and service appointments to reduce inbound calls
  • Send and receive SMS messages autonomously for customer engagement and follow-ups
  • Customize AI agents’ voice, personality, and call flows without coding using drag-and-drop interface
  • Use AI agents to collect business data and operational information via outbound calls
  • Leverage analytics, reporting, and A/B testing to optimize AI agent performance and communication strategies
  • Deploy AI voice agents in multiple industries including healthcare, legal, real estate, insurance, retail, government, and hospitality
  • Enable businesses to reduce operational costs, scale customer interactions, and improve lead conversion and revenue
  • Serve professionals, teams, and organizations requiring streamlined and intelligent phone communication automation

Pros & Cons

Pros

Cons

  • Pricing can be steep for small businesses and startups. Source: Capterra
  • Limited language and dialect support beyond major languages. Source: Aixploria
  • Occasional transcription inaccuracies and bugs in conversation analytics. Source: Aixploria
  • Strict non-refundable deal policies and business verification issues have been reported. Source: Reddit
  • Customer support response time can be slow during peak periods. Source: MyPerfectAI

User Ratings

SourceRatingsNumber of Reviews
ai.rating.community4.7 / 53
AppSumo3.3 / 566
G24.3 / 514

Average user rating: 3.88 / 5

Total Number of Reviews: 83

 

Positive Feedback:

  • Users praise Thoughtly for its intuitive user interface and powerful AI agent learning that boosts workplace automation and efficiency by over 200%.[1][2]
  • Thoughtly’s rapid deployment of human-like AI voice agents and advanced analytics receives high ratings, highlighting its value in business communications.[1]
  • The platform’s seamless integration with CRM systems and customizable AI call flows contributes to increased efficiency and improved customer service.[3]

 

Negative Feedback:

  • Multiple users report poor customer support, including no timely responses to tickets, a lack of refunds, and ineffective chatbot support.[1][4]
  • Thoughtly reportedly has issues with phone number availability in certain regions (e.g., Italy), making the product unusable for some users.[1]
  • Some users describe the system as cumbersome and difficult to navigate, with no refunds available, leading to dissatisfaction.[1]
  • Reports warn about potential over-reliance on automation and initial complexity during setup.[1]

Sources:

  1. https://ai.rating.community/ai-tool/thoughtly
  2. https://appsumo.com/products/thoughtly/reviews/
  3. https://appsumo.com/products/thoughtly/
  4. https://appsumo.com/products/thoughtly/reviews/thoughtlys-biggest-flaw-they-simply-do-337877/?srsltid=AfmBOopTaEYcFyoZ6qkzZiuYEgqW40tGX9psbRTq48YfuyhWFIlcoAfg

Thoughtly Pricing Plans

PlanPriceFeatures
Freemium PlanFreeLimited number of credits each month
Access to most platform features
Premium PlansStarting at $79 per monthIncludes all vendor fees upfront
Access to Batch Jobs, Automations, and more
Discount on Credits
Ability to recharge credits monthly based on the plan
Features like AI voice agents, CRM integrations, and workflow automation

Disclaimer: Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official website.

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