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CustomGPT

CustomGPT builds AI agents from your content for business.

Pricing: Paid
CustomGPT

Users Summarised Veiws

CustomGPT is a no-code platform designed for businesses to create custom AI agents from their proprietary content, aiming to automate inquiries and boost operational efficiency. Its primary strengths include advanced Retrieval-Augmented Generation (RAG) technology, which significantly reduces AI hallucinations for accurate and cited responses, alongside extensive data ingestion capabilities supporting over 1400 file formats. Ideal for organizations in various industries, it excels in automating customer service, streamlining internal knowledge management, and accelerating research. While highly rated for accuracy and ease of use, some users report occasional reliability issues with context relevancy and note that its pricing may be steep for smaller businesses.

What is CustomGPT?

A leading no-code platform designed to empower businesses by enabling them to create custom AI agents. These AI agents are built using a company’s content, leveraging advanced large language models (LLMs) to provide tailored and accurate responses. The platform simplifies the process of transforming diverse business data, including documents, websites, and knowledge bases, into intelligent assistants capable of automating inquiries, enhancing customer interactions, and boosting operational efficiency without requiring any coding expertise. It aims to make AI accessible and useful for everyone.

Who is CustomGPT for?

IT is primarily designed for businesses and individuals seeking to leverage AI for enhanced operations, improved customer engagement, and effective internal knowledge management. This includes organisations looking to automate customer support and inquiry resolution, enhance employee training and onboarding, or accelerate research and internal search functions. It caters to various industries, from professional services and technology to the public sector, manufacturing, and life sciences, offering solutions for anyone needing to create AI agents tailored to specific business content and needs.

What makes CustomGPT unique?

It differentiates itself with its comprehensive data ingestion capabilities, supporting over 1400 file formats, including documents, videos, and podcasts, and integrating multi-source data seamlessly. Its Retrieval-Augmented Generation (RAG) technology significantly reduces AI hallucinations, ensuring highly accurate responses grounded in verifiable sources. Furthermore, CustomGPT prioritises enterprise-grade security and privacy, including SOC 2 Type II compliance and GDPR adherence, and ensures user data is never used for training general LLMs. It offers a no-code interface, making advanced AI accessible to non-technical users.

Key Features

  • Build custom AI agents/GPTs from your own content without coding.
  • Leverages advanced anti-hallucination technology with citations for accurate and factual responses.
  • Supports seamless data ingestion from 1400+ file formats and various sources (websites, documents, videos, audio).
  • Automates customer service and support inquiries, boosting team productivity and efficiency.
  • Offers extensive customisation options, including defining bot persona and white-label branding.
  • Provides comprehensive analytics for monitoring chatbot performance and user behaviour.
  • Ensures enterprise-grade security and data privacy (SOC 2 Type 2, GDPR compliant, PII removal, SSO).
  • Features flexible deployment options via embedded widgets, live chat, API, and plugins.
  • Supports multiple languages (over 90) for global reach.
  • LLM agnostic, allowing the use of various large language models.
  • Scalable for large enterprises with unlimited queries, storage, and team members.

Use Case

  • Automate and enhance customer service and inquiry resolution
  • Streamline internal knowledge management, employee onboarding, and training
  • Accelerate business, academic, and market research and analysis
  • Optimise sales, marketing, and lead generation processes
  • Digitalise and extract information from various document formats (including OCR)
  • Improve site search functionality with precise AI agents

Pros & Cons

Pros

  • High accuracy, utilising GPT-4 technology and user-specific data to minimise inaccuracies. (Source: Cool AI Software)
  • Features groundbreaking RAG (Retrieval-Augmented Generation) technology, outperforming industry giants. (Source: CustomGPT.ai)
  • Offers an easy-to-use platform with emphasis on simplicity, flexibility, and customisation. (Source: Secret)
  • Can automate over 90% of customer/support inquiries, boost team productivity by 80%, and deliver instant, accurate answers 24/7. (Source: CustomGPT.ai)
  • Recognised as a leading no-code platform for creating custom AI agents that provide accurate answers from business information. (Source: GetApp)
  • Shows impressive performance in AI chatbot technology, specifically excelling in accuracy and anti-hallucination features. (Source: Toolsforhumans.ai)
  • Provides the benefit of adding additional reference content compared to a generic chat interface. (Source: OpenAI Community)
  • Features a user-friendly no-code interface, allowing creation of chatbots without coding expertise. (Source: MahdisGuide)

Cons

  • Some users find that CustomGPTs perform worse than just using the normal GPT. (Source: OpenAI Community)
  • Lacks reliability and consistently generates responses that are not pertinent to the given context, rendering it unreliable and less effective. (Source: Product Hunt)
  • Pricing may be high, especially for small businesses. (Source: MahdisGuide)

User Ratings & Feedback

SourceRatingsNumber of Reviews
Product Hunt4.437
TenereTeam4.52034+
Software Advice3.33

Average user rating: 4.07

Total Number of Reviews: 2074+

Positive Feedback:

  • The most affordable knowledge management solution with strong anti-hallucination technology.[1]
  • Easy to set up and user-friendly interface with no coding required.[1][7]
  • Accurate responses based on company data without hallucinations.[7][10]
  • Supports multiple languages and document formats.[9][10]
  • Scalable and flexible integration options.[7]
  • Provides citations and sources in responses for transparency.[7]
  • Efficient response generation enhances operational efficiency.[7]
  • Very straightforward process of turning a CustomGPT chatbot into a ChatGPT plugin, requiring no coding, done with a few clicks in less than a minute.[1]

Negative Feedback:

  • Lack of a free plan to test the platform.[1]
  • Reliability issues with occasional responses not relevant to the context.[1]
  • Some users reported difficulty with the support process and issues with subscription management.[1]
  • Learning curve in using advanced features and occasional UX confusions, particularly when the AI bot was still training.[7]
  • Pricing may be high for smaller businesses.[7][1]
  • Limited advanced features and a need for frequent updates.[7]
  • Dependence on a continuous internet connection.[7]

Sources:

  1. https://www.producthunt.com/products/customgpt/reviews?review=744818
  2. https://medium.com/@artturi-jalli/customgpt-ai-review-c7ba29dfd546
  3. https://customgpt.ai/
  4. https://10web.io/ai-tools/customgpt
  5. https://fritz.ai/customgpt-ai-review

Pricing Plans

PlanPriceFeatures
Standard (Monthly)$99/Month10 agents
1,000 queries per month
5,000 documents per agent
60M words storage capacity
3 team members
RAG API Access
Premium (Monthly)$499/MonthEverything in Standard, plus
25 agents
5,000 queries per month
20,000 documents per agent
300M words storage capacity
5 team members
Auto-sync website content
Remove CustomGPT Branding
EnterpriseContact UsEverything in Premium, plus
Custom data, queries, and seats
Enterprise-grade SOC-2 security
Custom SSO
Data processing agreement (DPA)
Dedicated account manager
Engineering support
Auto-sync all sources
Standard (Annual)$89/Month (billed annually)10 agents
1,000 queries per month
5,000 documents per agent
60M words storage capacity
3 team members
RAG API Access
Premium (Annual)$449/Month (billed annually)Everything in Standard, plus
25 agents
5,000 queries per month
20,000 documents per agent
300M words storage capacity
5 team members
Auto-sync website content
Remove CustomGPT Branding

Disclaimer: Please note that pricing information may not be up to date. For the most accurate and current pricing details, refer to the official website.

Videos

How to Create Custom GPT | OpenAI Tutorial

In this step-by-step tutorial, learn how to create your very own Custom GPT. Whether you’re a beginner or an experienced user,…In this step-by-step tutorial, learn how to create your very own Custom GPT. Whether you’re a beginner or an experienced user,…

Build Custom GPTs to Automate ANYTHING! (Full Guide)

In this video, I will show you how to create custom GPTs for any process, turning ChatGPT into a powerful automation tool.In this video, I will show you how to create custom GPTs for any process, turning ChatGPT into a powerful automation tool.

How To Create Custom GPTs For Beginners

We have a quick look at how to get started with building your very own custom GPTs. Try the growth hacker by uploading a…We have a quick look at how to get started with building your very own custom GPTs. Try the growth hacker by uploading a…

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